SOP Packing Errors

Purpose: To establish a systematic approach for identifying, addressing, and preventing packing errors  within Allpack Fulfillment. This SOP aims to minimize the occurrence of packing errors to uphold  customer satisfaction, minimize costs associated with returns and replacements, and maintain the  company’s reputation for quality and reliability.  

Responsibilities:  

1. Warehouse Staff: Ensure accurate picking and packing of items according to customer orders  and reporting any discrepancies or issues encountered during the packing process. 2. Warehouse Supervisors/Managers: Oversee the packing process and ensure adherence to  packing standards and procedures, investigate the root cause of any packing errors, verify  accuracy of packed items against shipping orders prior to shipment, and document such errors. 

Procedure:  

1. Identification of Packing Errors  

○ Warehouse staff must carefully review each other and verify that the correct items are  picked and packed.  

○ Warehouse Managers must conduct a final check of packed items against the shipping  order to ensure accuracy before shipment.  

2. Reporting and Documentation  

○ Any packing errors identified must be reported immediately to a supervisor or manager.  ○ The details of the packing error, including the order number, items involved, and nature of  the error, must be documented in the packing error log.  

○ For Packing Errors that Require a Reshipment and Return Label:  

i. Create a new order by copying the original order  

ii. Edit the order to include what you would like shipped  

iii. Send an email to the support desk at [e-mail] 1. The email subject line must be called “Packing Error” then include the  

Fulcrum SO# (ex. Packing Error - SO#035648)  

2. If a return label is requested, please include “Return Label Request” in the subject line as well.  

3. The email body should include the details of the order and the new SO#  for the replacement.  

iv. The replacement order will ship as a normal order with priority to get out ASAP.  v. If a return label is needed, it will be attached to the support ticket.  

vi. Allpack will refund the original order and pay for the return label.  

vii. Packing errors must be included in the claim document.  

○ Allpack is not responsible for manufacturer concealed shortages for full case, one SKU  shipments. 

CONFIDENTIAL PROPERTY OF ALLPACK FULFILLMENT  

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Emergency Procedures: In case of emergencies (e.g. spills, accidents), follow established emergency  protocols and notify appropriate authorities immediately.  

Approval: This SOP is approved by Andy Forbis and is effective from 2/6/2024.