Creating a Return Label

Purpose: To provide clear, step-by-step instructions for creating a return label.

Procedure:

1. Log into Fulcrum > Menu > Fulfillment > Shipped 
2. Find the order by searching by the internal order number, merchant order number, or even through the customer’s full or partial name at the top of the page > Filter
3. Once you find the original shipment, click on the Shipment Date > Click Return Label in the bottom right menu
 

4. A pop up will appear. Answers to the drop downs will range, so you must get with management to ensure you fill this page out correctly > Next > Get Rates in the bottom right menu
5. From here, you can choose which service you would like to create the return label for > Click Create Label next to the service of your choice
6. Once the return label is created, you will be able to click on the View Label link (this is located below the bottom right menu) > Once the label opens up, you can either download, print, or email it to the customer for them to print.